Q1: What support does the after-sales service include?
Our system comprises three core components:
24/7 Remote Tech Support: Instant video communication with engineers via code scanning.
Worldwide Local Service: 86 official service outlets available for contact.
Production Stoppage Guarantee: Free backup machine support activated after 3 days of downtime.
Q2: What trial methods are available?
Multiple zero-cost pathways are at your disposal:
Sample Machine Shipping: Only shipping cost is required for a week-long trial, with no deposit.
Factory Trial Production: We offer complimentary trial processing of your materials.
Live Workshop Tour: Real-time video connection to any customer's production facility.
Q3: How is production delay due to breakdown addressed?
Two key measures safeguard your production continuity:
Rapid Response: Engineer intervention via video within 2 hours of scanning the code.
Hardware Assurance: Free spare machine dispatched via DHL if downtime surpasses 24 hours.
As of 2024, 27 successful spare machine deployments have ensured continuous client operation.
Q4: What compensation is offered for delayed service?
Explicit compensation standards for delayed response:
Exceeding 2 hours for simple issues: $50 per hour compensation.
Exceeding 24 hours for technician arrival: Monthly maintenance fee waived.
Exceeding 72 hours for production recovery: Compensation for lost daily production value.