Q1: How is after-sales service protected?
We offer a three-layer support mechanism:
Remote Guidance: Scan the code to connect with our engineers in China, available 24/7.
Local Repair Network: 86 service outlets worldwide, verifiable via our official website.
Backup Machine Support: Free spare machine provision if production stoppage exceeds 3 days.
Q2: Is equipment trial available?
We provide zero-cost trial options:
Pay only the shipping fee for a 7-day sample machine trial, no deposit required.
Free trial production at our factory using your raw materials.
Live video broadcast of any current customer's workshop upon request.
Q3: Will breakdowns disrupt production?
Our dual insurance commitment ensures:
2-hour Response: Scan the code for immediate video repair sessions with engineers.
1-day Stoppage Triggers Spare Machine: Shipped globally via DHL at no cost.
In 2024, we activated backup machines 27 times, achieving zero client production stoppage.
Q4: What if the service response is slow?
Our countdown compensation promise:
Simple issues unresolved after 2 hours: $50/hour compensation.
On-site repair technician absent after 24 hours: Waived monthly maintenance fee.
Production halt not recovered after 72 hours: Compensation for daily output value.